Channels

Email — support@asianlibaas.com. Average response: under 6 working hours.

In-app concierge — floating chat on every page.

Phone — see Contact page (when configured).

What to send

Please include your order number, a clear description of the issue and any reference photos. The more we know upfront, the faster we can resolve.

Escalation

If your concern is not resolved within 7 days, escalate to our Grievance Officer at grievance@asianlibaas.com.